Last updated: March 1, 2026

1. Introduction

Alertor (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring services, website (alertor.me), and related applications.

This policy complies with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect the following categories of personal information:

Category	Examples	Purpose
Identity	Name, email, phone number	Account creation, communication
Billing	Payment card info, billing address	Payment processing
Property	Address, panel model, zone information	Monitoring service setup
Usage	Alarm events, arm/disarm logs, sensor activity	Monitoring and alerts
Video	Camera footage, clips (if applicable)	Video monitoring service
Technical	IP address, browser type, device info	Website functionality, security
Communication	Support tickets, call recordings, emails	Customer support, quality

3. How We Use Your Information

We use your personal information for the following purposes:

• Provide Services: Set up and maintain your monitoring account, process alarm signals, dispatch emergency services when needed.
• Billing: Process payments, send invoices, manage subscriptions.
• Communication: Send service notifications, account updates, and respond to support requests.
• Improvement: Analyze usage patterns to improve our services and website.
• Legal Compliance: Comply with laws, regulations, and legal requests.
• Security: Detect and prevent fraud, unauthorized access, and other security issues.

We do not sell your personal information to third parties for marketing purposes.

4. Information Sharing

We may share your information with:

• Alarm.com: As our technology platform provider, Alarm.com processes your alarm signals, manages your system, and provides the mobile app. Their own privacy policy applies.
• Central Monitoring Station: Our UL-listed central station receives alarm signals and dispatches emergency services when needed.
• Emergency Services: Police, fire, and EMS when alarm events require dispatch.
• Payment Processors: Secure payment processors handle your billing information.
• Legal Authorities: When required by law, subpoena, or court order.

We do not share your personal information with advertisers or data brokers.

5. Data Retention

• Account Data: Retained while your account is active and for 12 months after cancellation.
• Alarm Event Logs: Retained for 12 months.
• Video Clips: Retained per your Alarm.com plan (typically 30 days for cloud storage).
• Billing Records: Retained for 7 years for tax and legal compliance.
• Support Communications: Retained for 24 months.

6. Your Rights (CCPA / GDPR)

Depending on your location, you may have the following rights:

• Right to Know: Request what personal information we have collected about you.
• Right to Delete: Request deletion of your personal information (subject to legal exceptions).
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal data).
• Right to Portability: Receive your data in a portable format.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, call 743-ALERTOR or visit our Contact Page. We will respond within 30 days.

7. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Essential Cookies: Required for website functionality (login, cart, preferences).
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements (you can opt out).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

8. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data
• Access controls and authentication for internal systems
• Regular security audits and monitoring
• PCI DSS compliant payment processing

While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., Alarm.com, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The “Last updated” date at the top reflects the most recent revision.

12. Contact Us

For privacy-related questions, requests, or complaints:

• Phone: 743-ALERTOR (743-253-7867)
• Contact: Visit our Contact Page
• Address: New York, NY 10032
• Website: alertor.me