How Can We Help?
Search our FAQ, troubleshoot your system, or contact our bilingual support team. We speak English and Spanish.
Call Us
Speak directly with our bilingual support team. Available Mon-Fri 9am-6pm EST.
1-743-ALERTOR (743-253-7867)Contact Us Online
Send us a message through our contact page and we’ll respond within 24 hours.
Go to Contact PageAlarm.com App
Log in to your Alarm.com account to manage your system, view cameras, and control devices.
Go to Alarm.com LoginFrequently Asked Questions
Click any question to see the answer.
Getting Started
It’s simple: check your panel compatibility, pick a plan starting at $14.99/mo, and complete checkout online. We activate your monitoring within minutes — no technician needed.
We support most major brands including Honeywell (Vista, Lyric, LYNX), DSC (PowerSeries, Neo), Qolsys (IQ Panel 2, 4, Pro), 2GIG (GC2, GC3, Edge), Interlogix (Simon, Concord), and more. Check your panel here.
No. Alertor is a self-service platform. You activate everything online. Your existing panel connects to our central station remotely. No technician visit, no scheduling, no waiting.
Yes! This is one of our most common cases. If the previous owner left their alarm panel, you can activate it with Alertor. Check out our New Homeowner Guide for step-by-step instructions.
Plans & Billing
No contracts, ever. Alertor is 100% month-to-month. You can cancel anytime online with no fees, no penalties, no cancellation charges. We earn your business every month.
We offer 5 self-service plans: Alert ($14.99/mo) — monitored security without app, Reach ($18.99/mo) — with mobile app & remote control, SYN ($21.99/mo) — full smart home automation, Watch ($24.99/mo) — 4 cameras with video analytics, Watch Plus ($28.99/mo) — everything combined. All plans include professional monitoring. See full plan details.
Yes. Every Alertor plan includes 24/7 professional monitoring at no extra cost. Unlike SuretyHome which charges an additional $5/month for professional monitoring, Alertor includes it in all plans.
You can cancel anytime. Log into your account and select “Cancel Service,” or call us at 743-ALERTOR. There are no cancellation fees, no penalties, and no required notice period. Your service continues until the end of your current billing cycle.
Yes. You can change your plan at any time through your account dashboard or by calling us. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
Account Management
Go to alarm.com/login or download the Alarm.com app (iOS/Android). Use the credentials we sent to your email during activation. If you forgot your password, use the “Forgot Password” link.
Log into your Alarm.com account, go to Users > Manage Users > Add User. You can set permissions for each user (full access, limited access, or notification-only). Some plans support multiple user licenses.
Visit our Switch to Alertor page. You’ll need to cancel your current provider first (make sure there’s no remaining contract), then activate with Alertor. The process takes about 15 minutes.
Technical & Troubleshooting
A beeping panel usually means a low battery, communication issue, or zone fault. Try these steps: 1) Enter your master code + OFF to silence. 2) Check if a door/window sensor is open. 3) If the battery warning persists, replace the backup battery. Call us at 743-ALERTOR if the beeping continues.
This means your panel lost connection to the central station. Check your internet connection, make sure your router is working, and verify the panel’s cellular or broadband communicator is plugged in. If using cellular, ensure there’s signal in your area. Call us at 743-ALERTOR for remote diagnosis.
Call us at 743-ALERTOR before testing so we can put your account in test mode (prevents dispatch). Then arm your system and trigger a sensor. We’ll confirm we received the signal. Always call us when done so we can take your system out of test mode.
Yes! Our Watch ($24.99/mo) and Watch Plus ($28.99/mo) plans include 4 cameras with 3,000 clips. You can also add cameras as an add-on to any plan. We support Alarm.com indoor, outdoor, doorbell, and floodlight AI cameras. See camera options.
Quick Troubleshooting
Panel Beeping
Usually low battery. Enter master code + OFF to silence. Replace backup battery if warning persists.
Communication Failure
Check internet/router. Verify cellular communicator has signal. Power cycle the panel if needed.
Can’t Arm System
Check for open zones (doors/windows). Bypass the faulted zone if needed, then arm. Check sensor batteries.
App Not Working
Update the Alarm.com app. Log out and back in. Check that your plan includes app access (Reach or higher).
Still Need Help?
Our bilingual team is ready to assist you in English or Spanish.